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Wednesday, May 7, 2014

Extremely Good Customer Service- Equuleus Designs

I jumped on COTH for a second today and ran across a recent thread about a consumer who was disappointed in the Ogilvy customer service experience. And it had three hundred and fifteen responses!

Holy smokes! Certainly a good reminder about the power of web publicity! In my personal opinion, I would almost always rather shop from a retailer rather than directly from the manufacturer. The cost is the same,  it keeps the independents in business, plus there's a middle man to deal with any service issues for me.

Speaking of customer service, I recently had a lovely experience with Equuleus Designs. As you may recall I won a custom pillow from them in a Horse & Style Magazine contest over Holiday where I may or may not have run around my house shouting "I won, I won."

They asked me to send a photo in January that they could use for the design and I didn't manage to actually decide on anything until the middle of March. The pillow had crossed my mind a few times since but as it was a free gift I didn't want to be a bug.

When I returned from my vacation I opened the box and found not one but two pillows, the second au gratis for the time it took them! What a treat!

1 comment:

  1. How cool!!!

    I need some Henry pillows :) Wonder what hubby would think lol

    ReplyDelete